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Refund policy

We Stand Behind What We Make. Always.

At Herbs & Oils Haircare Essentials, we stand firmly behind our ingredients, our process, and our products. If you’re not happy, we want to fix it—no hoops, no runaround. Our brand is built on honesty, authenticity, and results you can trust.

Your happiness matters to us.

Our 100% No-Risk Guarantee

If you don’t love your purchase—or if it arrives damaged—we’ve got you covered.

  • All products are 100% guaranteed

  • Returns or refunds must be requested within 7 days of delivery

  • If a product is damaged or simply not for you, we will cover return shipping

  • Refunds are issued to the original form of payment

  • Returns are processed within 7–10 business days of receipt

No return shipping fees. Ever.
If you hate it, we own it.

Non-Returnable Items

The following items are final sale:

  • Membership fees

  • Herbs & Oils gift cards

  • Product samples

Items purchased through one of our retail partners must be returned directly to the original retailer and are subject to their return policies.

Damaged Items

Please inspect your order upon arrival. While minor wear to shipping cartons can happen, product damage is not acceptable.

If your item arrives damaged, contact us right away and we’ll take care of it—quickly.

📞 Customer Service: 877-926-3635
🕘 Monday–Friday | 9 a.m.–6 p.m. EST

Cancellation Policy

Our fulfillment process moves fast so your products get to you quickly. Once an order is submitted, changes or cancellations may be limited—but if something comes up, reach out. We’ll always do our best to help.

Thank you for choosing Herbs & Oils Haircare Essentials.
Clean ingredients. Honest care. Zero compromises.
Cheers. 🌿