We Stand Behind What We Make. Always.

At Herbs & Oils Haircare Essentials, we stand firmly behind our ingredients, our process, and our products. If you’re not happy, we want to fix it—no hoops, no runaround. Our brand is built on honesty, authenticity, and results you can trust.

Your happiness matters to us.

Make It Official

📧 Email: customerservice@hnohair.com

📞 Phone: 877.926.3635

🏢 Address: 3515 David Cox Road #480545, Charlotte, NC 28269

Our 100% No-Risk Guarantee

If you don’t love your purchase—or if it arrives damaged—we’ve got you covered.

• All products are 100% guaranteed
  
• Returns or refunds must be requested within 7 days of delivery
  
• If a product is damaged or simply not for you, we will cover return shipping or maybe you just keep it or give to someone who may love it.
  
• Refunds are issued to the original form of payment
  
• Returns are processed within 7–10 business days of receipt
  

No return shipping fees. Ever.
If you hate it, we own it.

Non-Returnable Items

The following items are final sale:

• Membership fees
  
• Herbs & Oils gift cards
  
• Product samples
  

Items purchased through one of our retail partners must be returned directly to the original retailer and are subject to their return policies.

Damaged Items

Please inspect your order upon arrival. While minor wear to shipping cartons can happen, product damage is not acceptable.

If your item arrives damaged, contact us right away and we’ll take care of it—quickly.

Cancellation Policy

Our fulfillment process moves fast so your products get to you quickly. Once an order is submitted, changes or cancellations may be limited—but if something comes up, reach out. We’ll always do our best to help.

Contact Us – Don’t Be Shy

Got hair questions? Business ideas? Love letters? Problems? We’re here for all of it.

Wholesale, Distribution & Affiliates

Want to stock our products or become a badass distributor? Thinking about joining our affiliate crew? We’ve got wholesale pricing that actually makes sense. Reach out—let’s make magic happen.

Product Support – We’ve Got Your Back

Something off with your order? Product not playing nice? Don’t stress. We stand behind every product 100%. We’ll fix it, replace it, or just make it right. No excuses.

Just Say Hi (Or Brag About Us)

Need more info? Want to tell us how much you love us? Got a review that’ll make us grin? Drop us a line—we love hearing from you.

Thank you for choosing Herbs & Oils Haircare Essentials.

Clean ingredients. Honest care. Zero compromises.

Cheers. 🌿