Herbs & Oils Haircare Essentials strives to satisfy our customers and love when you’re happy. Herbs & Oils Haircare Essentials uses all natural ingredients and stands behind our beauty products. Our team will ensure we make your return process as seamless and easy as possible. We require items returned within 7 days of your purchase date. All products purchased may be returned for a full refund or exchanged within a 7-day period from date of delivery if item is damaged upon arrival.
Refunds will be processed based on the original form of payment. Returns will be processed within 7-10 business days from the date we receive your items. We will then credit the card originally used to make your purchase.
The following items cannot be returned:
Membership Fees, Herbs & Oils Gift Cards, Product Samples, Individual Products that were originally purchased as part of a set, and Products with a broken seal (due to Covid19 regulations).
Items purchased at one of our retail partners, either online or at a store, must be returned to the original retailer. Please reference their website for their return policy.
Our return address is:
Herbs and Oils Haircare Essentials
3515 David Cox Road
P.O. BOX 480545
Charlotte, NC 28269
For your protection and to ensure prompt delivery, we recommend that you send your return via UPS or insured Parcel Post. Please note that return shipping fees are nonrefundable and are the responsibility of the customer. Your refund will be processed based on the original form of payment (minus return shipping and handling).
Therefore, the customer will be responsible for return charges.
When your order arrives, please inspect the carton for any damage that may have occurred during shipment. It is normal for the shipping carton to show some wear; however, if damage occurred to the items in your shipment, please contact Herbs & Oil Haircare Essentials Customer Service at 877-926-3635 between the hours of 9 a.m. and 6 p.m. EST., Mondays through Fridays. Our customer service representatives will be happy to assist you.
Please bear in mind that our order-fulfillment and shipping systems are designed to get orders on their way quickly and efficiently. Therefore, it may be difficult to change, make price adjustments, or cancel an order once it has been submitted. Please contact us and we will work to resolve your issue.
Thank you for choosing Herbs & Oils Haircare Essentials!!! Cheers!!!
Retailers please send your completed retail request to CustomerService@hnohair.com and a sales agent will contact you promptly.Download Retail Request Form